The latest CQC report considers us to be GOOD on all criteria with an overall GOOD rating
(Click on the West View logo above to access the full report)
Our "One Thing" quality assurance audits ask the questions, "What 'one thing' we do well?" and, "What one thing could we improve on?" The comments here are from our feedback.
"Care, whenever I speak to any of the staff, they always take notice".
"All the staff work as a wonderful caring team. They show personal interest in all the residents and deal patiently and compassionately with them. They are warm friendly and welcoming to family and friends"
"Personal and social care, people are kept clean and well dressed. Food is presented well. Social activities are inclusive".